SHIPPING & RETURNS

Shipping

Sage & Willow currently only ship Australia wide. Shipping is a flat rate of $12.95, with local delivery available to select areas in Adelaide for $8.95. Local deliveries will be free for orders

over $99

Orders will be dispatched within 2-5 business days of order confirmation. Processing times may vary depending on peak periods such as Christmas or Mother's Day

Delivery times are dependent on Australia Post timeframes:

- Metro areas: 2-6 business days

- Regional areas: 4-7 business days

Returns

Please contact us at sageandwillowcreations@gmail.com to begin the return process. We will contact you and provide further information on next steps to complete the return

Shipping costs are non-refundable

Refunds & Exchanges

Refunds or exchanges will not be accepted for change of mind

 

 If your is item faulty, damaged, or you have received the wrong item, please contact us within 48 hours of package delivery

Once your order is complete, we are unable to make any changes

All candle care instructions supplied must be followed for safety purposes. If the instructions provided are not followed, Sage & Willow is not required to offer a replacement or refund